FAQ
FAQ
FAQ
Everything you need to know.
We created Hemexa to make preventative health simple, structured, and transparent. This page answers the most common questions about our membership, how testing works, and what to expect from your experience.
Membership & Eligibility
Membership & Eligibility
What is included in a Hemexa membership?
What is included in a Hemexa membership?
What is included in a Hemexa membership?
Who is Hemexa for?
Who is Hemexa for?
Who is Hemexa for?
Is Hemexa a replacement for my GP?
Is Hemexa a replacement for my GP?
Is Hemexa a replacement for my GP?
Do I need private health insurance to join?
Do I need private health insurance to join?
Do I need private health insurance to join?
Blood Testing & Process
Blood Testing & Process
How do the blood tests work?
How do the blood tests work?
How do the blood tests work?
How often do I get tested?
How often do I get tested?
How often do I get tested?
Where do I go for my test?
Where do I go for my test?
Where do I go for my test?
How comprehensive is the testing?
How comprehensive is the testing?
How comprehensive is the testing?
Can I add extra tests?
Can I add extra tests?
Can I add extra tests?
Results & Insights
Results & Insights
How long does it take to get my results?
How long does it take to get my results?
How long does it take to get my results?
Do you provide medical interpretation or diagnosis?
Do you provide medical interpretation or diagnosis?
Do you provide medical interpretation or diagnosis?
Will I see long-term trends?
Will I see long-term trends?
Will I see long-term trends?
Will Hemexa tell me what supplements to take?
Will Hemexa tell me what supplements to take?
Will Hemexa tell me what supplements to take?
Clinical Oversight & Safety
Clinical Oversight & Safety
Are the tests reviewed by a medical professional?
Are the tests reviewed by a medical professional?
Are the tests reviewed by a medical professional?
Which labs do you use?
Which labs do you use?
Which labs do you use?
Is this safe?
Is this safe?
Is this safe?
Data & Privacy
Data & Privacy
How is my data protected?
How is my data protected?
How is my data protected?
Who can see my results?
Who can see my results?
Who can see my results?
Can I download my data?
Can I download my data?
Can I download my data?
Billing & Administration
Billing & Administration
How much does it cost?
How much does it cost?
How much does it cost?
Can I cancel anytime?
Can I cancel anytime?
Can I cancel anytime?
Is Hemexa claimable through private health insurance?
Is Hemexa claimable through private health insurance?
Is Hemexa claimable through private health insurance?
Availability & Roadmap
Availability & Roadmap
Is Hemexa available Australia-wide?
Is Hemexa available Australia-wide?
Is Hemexa available Australia-wide?
Will home collection be available?
Will home collection be available?
Will home collection be available?
What new features are coming?
What new features are coming?
What new features are coming?