Health Disclaimer

Hemexa is designed to help adults in Australia better understand, organise and track their blood test results and health information over time.

This Health Disclaimer applies to your use of Hemexa's website, member application, health dashboard, pathology coordination service, health insights, educational content, health plans, supplement tracking, reports, emails, messages and related services.

By using Hemexa, you acknowledge and agree to this Health Disclaimer.

1. Hemexa is not emergency care

Hemexa is not an emergency service.

Do not use Hemexa for urgent symptoms, medical emergencies or time-sensitive health issues.

If you think you may need urgent medical help, call triple zero (000) immediately or attend the nearest emergency department.

If you are unsure what to do and need health advice in Australia, you may contact Healthdirect on 1800 022 222.

Do not wait for Hemexa, a Hemexa report, a pathology result, a practitioner review, an email, a message, or a response from our team if you feel unwell or think something may be urgent.

2. Hemexa does not replace your GP

Hemexa is a preventative health information, pathology coordination and blood result tracking platform.

Hemexa does not replace care from your GP, specialist, allied health practitioner, pharmacist or other qualified healthcare professional.

Hemexa does not provide comprehensive medical care, emergency care, diagnosis, treatment, prescribing, medication management, specialist care, hospital care, mental health crisis care, or ongoing medical supervision.

You should maintain your usual healthcare relationships and seek professional medical advice about symptoms, medical conditions, medications, treatment decisions, abnormal results, pregnancy, illness, injury or any other health concern.

3. Not medical advice

Information provided by Hemexa is for general information, education and personal health tracking only.

This includes:

• website content
• guides
• biomarker explanations
• dashboard content
• reports
• health plans
• supplement tracking
• AI-generated content
• scores
• categories
• reference ranges
• optimal ranges
• trend analysis
• emails
• messages
• any other content or insights provided by Hemexa

Hemexa content is not medical advice, diagnosis, treatment, a prescription, a clinical consultation, or a substitute for advice from a qualified healthcare professional.

You should not start, stop, delay or change medication, supplements, treatment, diet, exercise, training load, fasting, medical care, or any other health decision solely because of information provided by Hemexa.

4. Limited practitioner review

Hemexa may arrange for registered Australian medical practitioners or other appropriately qualified healthcare professionals to review pathology requests, pathology results or safety-relevant information.

This review is limited to the Hemexa workflow.

It may include:

• reviewing whether a pathology request is appropriate
• reviewing certain results for safety purposes
• helping identify materially abnormal or critical results
• helping determine whether follow-up or escalation may be appropriate
• supporting pathology coordination and clinical governance

This review is not a full medical consultation.

It may not consider your complete medical history, symptoms, medications, family history, pregnancy status, examination findings, previous results, risk factors, lifestyle, or other clinical circumstances.

Practitioner review through Hemexa does not replace a consultation with your GP or another qualified healthcare professional who can assess your full situation.

If you have a concern about the conduct of a registered health practitioner involved in your care through Hemexa, you may lodge a complaint with the Australian Health Practitioner Regulation Agency (AHPRA).

5. Pathology testing limitations

Hemexa may coordinate blood testing through a third-party pathology provider.

Pathology testing has limitations.

You acknowledge that:

• tests may be delayed, unavailable, rejected, inconclusive or require recollection
• some tests require fasting, timing, preparation or specific collection conditions
• results can be affected by illness, medication, supplements, hydration, exercise, pregnancy, menstrual cycle, sleep, stress, alcohol, diet, collection timing, laboratory method and other factors
• pathology reference ranges can vary between laboratories and methods
• a “normal” result does not guarantee that you are healthy
• an “abnormal” result does not necessarily mean you have a disease
• a blood test panel cannot detect every health condition
• blood tests may produce false reassurance or unnecessary concern if interpreted without clinical context
• you should discuss important, abnormal, unexpected or concerning results with a qualified healthcare professional

Hemexa does not guarantee that any pathology test, panel, biomarker, report or insight will detect, rule out, prevent, diagnose or treat any disease or condition.

6. Results, ranges and categories

Hemexa may display pathology results with reference ranges, target ranges, optimal ranges, trend information, scores, labels, categories or other explanatory material.

These tools are designed to help you understand and track information over time.

They are not diagnoses.

Terms such as “optimal”, “watch”, “action”, “high”, “low”, “normal”, “out of range”, “improving”, “declining”, “risk”, “score” or similar are informational categories only.

They may not reflect your complete clinical situation.

A qualified healthcare professional may interpret your results differently after considering your medical history, symptoms, examination findings, medications, risk factors and other information.

7. AI-generated and automated insights

Hemexa may use artificial intelligence, algorithms, rules-based logic or automated systems to generate, organise, summarise or explain information.

AI-generated and automated content may be inaccurate, incomplete, outdated, misleading or not appropriate for your circumstances.

AI-generated content is not medical advice, diagnosis or treatment.

You should not rely on AI-generated content as your only source of health information.

You should verify important health information with your GP or another qualified healthcare professional.

8. Health plans and supplement tracking

Hemexa may provide health plans, habit suggestions, supplement tracking, lifestyle prompts, educational recommendations or discussion points.

These are general educational tools only.

They are not personalised medical treatment plans.

Before making significant changes to supplements, medication, diet, exercise, training, fasting, sleep, alcohol use or medical care, you should seek advice from a qualified healthcare professional.

This is especially important if you are pregnant, trying to conceive, breastfeeding, taking medication, have a diagnosed medical condition, have abnormal results, have symptoms, or are under medical care.

9. Critical and abnormal results

Hemexa may attempt to identify and escalate materially abnormal or safety-relevant pathology results.

However, Hemexa is not a real-time monitoring service.

Hemexa does not guarantee that every abnormal, critical or clinically relevant result will be identified, reviewed, escalated or communicated within any particular timeframe.

You are responsible for checking your own results and seeking medical advice where appropriate.

If you feel unwell, have urgent symptoms, or are concerned about your health, seek medical care immediately.

Do not wait for Hemexa to contact you.

10. Your responsibility

You are responsible for:

• providing accurate and complete information
• keeping your contact details up to date
• checking your emails, messages, app notifications and results
• following pathology preparation and collection instructions
• seeking medical advice about symptoms or concerns
• discussing important or abnormal results with a qualified healthcare professional
• not relying on Hemexa as your only health record
• not relying on Hemexa as your only source of health advice
• using Hemexa in accordance with our Terms and Conditions

Hemexa works best when used as a tool to support better conversations with qualified healthcare professionals.

11. No guaranteed health outcome

Hemexa does not guarantee that using the service will improve your health, identify health risks, prevent disease, detect disease, diagnose a condition, improve biomarkers, reduce symptoms, extend life, or produce any specific health outcome.

Preventative health tracking can be useful, but it is not a guarantee.

Nothing in this Health Disclaimer excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.

12. Advertising and testimonials

Any examples, case studies, user comments, educational material or marketing content shown by Hemexa are for general information only.

They should not be interpreted as a promise, guarantee or representation that you will achieve the same or similar result.

Testimonials and reviews shown by Hemexa relate to general product experience only. In line with the Health Practitioner Regulation National Law, testimonials do not relate to, and must not be read as endorsing, any clinical service, practitioner review, pathology interpretation or other regulated health service provided through Hemexa.

Hemexa does not guarantee any health outcome from using the service.

13. Relationship with Terms and Privacy Policy

This Health Disclaimer should be read together with Hemexa's Terms and Conditions and Privacy Policy.

If you do not agree with this Health Disclaimer, you must not use Hemexa.

14. Questions

If you have questions about this Health Disclaimer or how to use Hemexa results, contact:

Hemexa Pty Ltd
Email: hello@hemexa.health
Address: International Tower 3, Level 17/300 Barangaroo Ave, Barangaroo NSW 2000