Frequently asked questions

What is Hemexa?

Hemexa is a health intelligence platform for adults in Australia. We coordinate GP-reviewed pathology, then connect your results with your goals, lifestyle, supplements, and the health conditions you choose to share, so you get structured context across your biology over time, not a one-off blood test or a static PDF.

Membership includes a comprehensive annual baseline panel, an included six-month retest on fast-moving markers, health-system dashboard scores, trend charts, supplement tracking linked to your blood work, pathology PDF import so older tests sit on one timeline, and a personalised health plan after every panel. The aim is to make conversations with your own GP or other practitioners more focused and grounded in data you understand.

Hemexa is not a substitute for medical care, prescribing, or emergency services; it supports preventative conversations and ongoing tracking alongside your clinical team. Explore the interactive sample report to see how it comes together. Hemexa provides personalised insights to discuss with your GP. It is not emergency or diagnostic care.

Who is Hemexa for?

Hemexa is for any adult in Australia who wants to understand their health more clearly and improve over time, not only people who already feel fully optimised. Many members are healthy and curious about prevention and longevity. Others are managing ongoing conditions, working through fatigue, weight, hormones, or metabolic questions, or simply trying to get better day to day with their GP.

You add your own conditions during onboarding and in the member app. Hemexa takes them into account when building your health plan alongside your results, goals, supplements, and lifestyle, so guidance reflects your situation rather than a generic wellness template.

Hemexa is not for people under 18, people outside Australia, or anyone seeking emergency or diagnostic care through Hemexa alone. If you are pregnant, breastfeeding, or trying to conceive, talk to your GP before joining and interpret results with your clinician. Hemexa provides personalised insights to discuss with your GP. It is not emergency or diagnostic care.

How is Hemexa different from Function Health, Everlab, or Vively?

All of these address preventative testing, but the model differs. Function Health is US-only; Australians searching for it typically want a local equivalent with GP-reviewed requests and 2,000+ Healius Pathology collection centres nationwide. Vively leads with a lower-cost entry blood test and CGM-led metabolic coaching. Everlab offers clinic-led longevity programs at tiered annual prices. Hemexa is $99/month billed annually (AU$1,199/year) all-in: baseline, six-month retest, dashboard, health plan, supplement insights, and self-serve pathology PDF import after your first coordinated baseline.

We publish side-by-side comparisons on our compare hub, including Function Health in Australia, Vively, and Everlab. Confirm current competitor pricing on their sites before you decide.

Can I see a sample of what I get before I join?

Yes. Our interactive sample report walks through a fictional member experience: health-system scores, marker deep dives, trend charts, supplement insights, import timeline, health plan preview, and GP discussion points. You can switch between demo personas on the page. It is illustrative only, not real patient data or medical advice.

To explore the full marker list and retest cadence, see what we test. For how coordinated testing and tracking fit together, read our blood test tracker guide.

Do I need to see my own GP as well, or does Hemexa replace that?

You need your own GP. Hemexa does not replace care from your GP, specialist, pharmacist, or other qualified healthcare professional. We are a preventative health information, pathology coordination, and blood result tracking platform built for adults in Australia who want a structured view of their biology over time.

Hemexa coordinates GP-reviewed pathology requests, the Healius Pathology network of 2,000+ collection centres nationwide, dashboard trends, health-system scores, personalised plan sections, and supplement tracking tied to your blood results. That helps you organise information and prepare better conversations with your clinician. Diagnosis, prescribing, medication changes, specialist referrals, emergency care, and ongoing medical supervision stay with your usual healthcare team.

Use Hemexa as a tool alongside your GP, not instead of them. If you have symptoms, abnormal results, or any health concern, contact your GP. For urgent symptoms, call triple zero (000) or attend an emergency department. Hemexa provides personalised insights to discuss with your GP. It is not emergency or diagnostic care.

What does "GP-reviewed" actually mean for my results?

GP-reviewed means a registered Australian medical practitioner engaged by Hemexa reviews your pathology request before collection and reviews results for safety purposes after they return. This is built into the Hemexa testing workflow, not a separate appointment you book with your own GP.

The review may include checking that the panel request is appropriate, flagging materially abnormal or critical values, and supporting clinical governance around pathology coordination. It is limited to the Hemexa workflow. It is not a full medical consultation, does not cover your complete history, symptoms, examination, medications, or family history, and does not produce a treatment plan.

Practitioner review helps with safety and appropriate testing. It does not diagnose conditions or prescribe treatment. You should still maintain your relationship with your own GP and seek their advice about symptoms, medications, and abnormal results. Hemexa provides personalised insights to discuss with your GP. It is not emergency or diagnostic care.

Who actually reviews my results, and who do I reach if something looks wrong?

Dr. Juan Stephen, a registered Australian GP, is one of the practitioners engaged by Hemexa to review pathology requests before collection and results for safety after they return. Your request is ordered under this GP-reviewed workflow, not by a doctor you separately book or meet.

Results are also checked by an automated detection system that flags values needing urgent follow-up as part of a defined internal process. If you need to be contacted because of a result, a Hemexa staff member will call you directly rather than leaving it to an email or a dashboard notice. Our Critical Results Policy publishes the marker thresholds and contact process in full. This is a safety process, not an on-demand consultation: it does not give you standing access to a Hemexa doctor for general questions about a result. For interpretation, symptoms, or next steps, your own GP is the right person to contact, and they can see your Hemexa results if you share them.

If something looks unexpected and you have not been contacted, do not wait: check your dashboard, and take it to your GP. For urgent symptoms, call triple zero (000) or attend an emergency department. Hemexa provides personalised insights to discuss with your GP. It is not emergency or diagnostic care.

What's on Hemexa's roadmap beyond blood tests?

Your Hemexa health score already blends more than one blood test: it is a single composite of blood markers in optimal range combined with body composition, tracked over time on your dashboard. We also collect family history during onboarding, and factor it into your personalised health plan when you provide it.

You can also import your raw genetic data from AncestryDNA or 23andMe. Hemexa doesn't sell a DNA test, but if you already have one of those files, we add relevant genetic context to markers like Lp(a) and iron on your dashboard.

Body composition, biomarkers, and genetics are the foundation today. We do not yet offer a standalone biological age calculation, DEXA integration, continuous glucose monitor support, blood pressure tracking, or wearable integration (Apple Health, Garmin, Oura, Whoop). Broadening beyond blood work into these areas is a direction we want to take Hemexa, not a shipped feature, and we do not have committed timelines to share yet.

If any of this matters to how you'd use Hemexa, tell us at hello@hemexa.health. Roadmap priorities are still taking shape, and member feedback is part of how we decide what comes next.

Why pay $1,199 when my GP can order blood tests?

Your GP can order clinically indicated tests through Medicare, and that remains the right path for symptoms, diagnosis, and treatment. Hemexa is a different model: one coordinated annual membership that bundles a broad preventative panel (76–80 signature markers on your baseline panel, with an included six-month retest on 12 fast-moving markers), GP-reviewed requests, the Healius Pathology network of 2,000+ collection centres nationwide, dashboard trends, health-system scores, supplement insights, pathology import, and a personalised plan after every panel.

Paying per marker or per ad-hoc private panel often costs more across a year, results land in separate PDFs with inconsistent methods, and nothing connects what you eat, take, and do with how your markers move. Hemexa replaces that scatter with one structured record designed for comparison over time. Many members use both: Medicare-funded care with their GP for clinical needs, and Hemexa for coordinated preventative tracking and richer appointment prep.

See what we test and pricing for current inclusions. Hemexa provides personalised insights to discuss with your GP. It is not emergency or diagnostic care.

Is Hemexa covered by Medicare or private health insurance?

Hemexa membership is a private preventative health service billed annually in Australian dollars. It is not billed through Medicare and is generally not claimable as a Medicare rebate. Private health insurance funds vary: most extras policies do not cover coordinated preventative pathology memberships like Hemexa, but you can check with your insurer.

Individual tests ordered by your GP may still be Medicare-funded when clinically indicated. Hemexa's included panels are private pathology coordinated through the membership fee, not a substitute for bulk-billed investigation of symptoms. For more on how Medicare and private testing differ in Australia, see our biomarker testing guide.

What's included in the $1,199 vs. what costs extra?

Hemexa membership is $99/month billed annually (AU$1,199/year). It is designed as one all-in annual fee for coordinated preventative blood intelligence, not a pay-per-marker model.

Included: a full baseline panel with 76–80 signature markers across 16 body systems (exact count depends on sex, typically 64–68 measured draws plus 12 ratios and indices reported alongside them); an included six-month retest on 12 fast-moving markers; GP-reviewed pathology requests; collection through 2,000+ Healius Pathology collection centres nationwide; health-system dashboard, trends, and GP-ready summaries; a personalised health plan after every panel; supplement and goal tracking tied to your results; and pathology PDF import after your first Hemexa baseline.

Not included: imaging (DEXA, MRI, and similar), genetic tests, gut microbiome panels, telehealth consults, prescriptions, and markers outside the defined signature panel. Optional add-on markers may be offered separately over time. At-home collection is not included today. Confirm current inclusions on pricing before you join.

What happens to founding member pricing if I join later vs. now?

Standard Hemexa membership is $99/month billed annually (AU$1,199/year). During early rollout, we offer a limited number of founding spots for people who want access before public onboarding fully opens. Founding members pay the price displayed at checkout when they subscribe.

We may change published pricing or offers as membership opens more broadly. Future members will see current pricing at checkout at the time they join. Your renewal charges follow your membership terms: we communicate pricing before each annual renewal, and you can cancel before your renewal date if you do not wish to continue.

Founding membership is about early access to a coordinated preventative panel and platform, not a separate product tier with a permanent discount unless we explicitly communicate one at signup. If you receive a promotional offer (for example through the waitlist or a partner invite), the discount terms shown with that offer apply for the period stated.

Can I cancel, and what happens to my data if I do?

You may cancel your membership at any time through Settings → Plan & Tests → Manage billing in the member app, or by contacting hello@hemexa.health. Memberships renew annually on your anniversary date unless you cancel before that renewal. Cancelling stops future charges; it does not automatically delete your health records, and you keep access to export them (see can I export my results below).

Your pathology results and health information remain subject to Australian health record retention requirements, typically a seven-year minimum for adult health information, plus legal, regulatory, and safety obligations described in our Privacy Policy. You may also request account deletion; we will consider deletion requests under applicable law, but some information may be retained where required, and we do not sell your identifiable health information.

See our Privacy Policy and Security pages for full detail on retention, export, and deletion.

Is this available outside Australia / do I need to be an Australian resident?

Hemexa is built for adults located in Australia. To create an account and become a member, you must be at least 18 years old, be located in Australia, provide accurate registration information, and use Hemexa only for your own personal health tracking.

We coordinate pathology through 2,000+ Healius Pathology collection centres nationwide, with regional collection brands and NATA-accredited methods. GP reviewers are registered Australian practitioners. Membership pricing is in Australian dollars and billed annually.

Hemexa is not currently available for children, people under 18, or people outside Australia. If you are travelling overseas, your existing results remain in your account, but new coordinated panels require collection at a Healius Pathology centre in Australia. If you relocate outside Australia, contact us about your account and data export options.

What happens between signing up and my first panel?

When you join Hemexa, you create your member account and complete onboarding. We ask about your goals, lifestyle, supplements, and basic health context. This shapes your dashboard and personalised plan once results arrive. Your full dashboard unlocks after your first baseline panel is complete.

Next you book your baseline draw in the member app. A registered Australian GP reviews your pathology request for appropriateness and safety as part of the Hemexa workflow. Once approved, you receive your referral and collection instructions for the Healius Pathology brand that matches your state or territory, including fasting prep (see how do I prepare for my blood draw? below).

You attend a walk-in collection at your regional Healius brand centre, your sample is processed through NATA-accredited labs, and results usually return within 24 to 72 hours for most markers. Complex hormone or specialty assays can take longer. When results are finalised, they appear in your dashboard with health-system scores, range context, and an updated health plan. Hemexa provides personalised insights to discuss with your GP. It is not emergency or diagnostic care.

Where do I get my blood drawn?

Hemexa coordinates collection through 2,000+ Healius Pathology collection centres nationwide. After your GP-reviewed request is approved, the member app names your collection brand and links to the official location finder. There is no ad-hoc lab shopping and no separate pathology fees on top of membership for your included baseline and six-month retest panels.

Your referral is completed at any collection centre for your regional Healius brand: - NSW and ACT: Laverty Pathology - Queensland: QML Pathology - Victoria: Dorevitch Pathology - Tasmania: TML Pathology - WA and NT: Western Diagnostic Pathology - South Australia: Abbott Pathology

Collection is in-clinic today: a standard venous blood draw with trained collection staff. Walk in when convenient; no appointment is required. Bring photo ID and your Hemexa referral PDF from the member app. At-home collection is on our roadmap but is not available yet. Hemexa does not operate collection sites directly; Healius Pathology handles the physical draw under their clinical and privacy obligations.

Other pathology providers are not Hemexa collection partners for coordinated panels, though after your first Hemexa baseline you can still upload PDFs from major Australian pathology networks and many smaller labs, including Healius brands, Sonic Healthcare brands (such as Sullivan Nicolaides Pathology), Australian Clinical Labs, 4Cyte, and others into your timeline. For fasting and how to prepare, see how do I prepare for my blood draw? below.

How do I prepare for my blood draw?

Your Hemexa baseline and six-month retest require fasting: typically 8 to 12 hours, water only. Plan an early-morning walk-in at your regional Healius collection centre, skip breakfast, drink plain water, and attend fasted.

Unless your own clinician has told you otherwise, take regular prescription medications as prescribed. Black coffee without milk or sugar is often acceptable during a water-only fast, but follow your collection instructions when they arrive. Avoid alcohol for 24 hours beforehand if you can, and avoid strenuous exercise the morning of your draw. If you are acutely unwell, consider rescheduling, as infection or inflammation can shift some markers.

Bring photo ID and your collection paperwork. Full collection steps appear in the member app after your GP-reviewed request is approved. For where collection happens, see where do I get my blood drawn? above. Hemexa provides personalised insights to discuss with your GP. It is not emergency or diagnostic care.

How long until I get results after my draw?

Most markers on the Hemexa signature panel return within 24 to 72 hours after your blood draw. That is typical for Australian NATA-accredited pathology and matches what you would expect from a comprehensive private panel through Healius Pathology.

Some assays take longer. Complex hormone panels, specialty lipids, or tests that require repeat analysis may extend turnaround by a few days. Your member app shows processing status as results move from collection to finalised. We do not guarantee a fixed turnaround time for every marker on every draw.

When results are ready, they appear in your dashboard with reference ranges, trend context (after your first panel), and health-system scores. A registered Australian GP reviews results for safety as part of the Hemexa workflow, but this is not a full consultation and does not replace your own GP for interpretation. Check your results when they arrive and discuss anything unexpected with your clinician. Hemexa provides personalised insights to discuss with your GP. It is not emergency or diagnostic care.

Why does the retest cover only 12 markers, not all 76–80?

The cadence is working as designed, not a missing panel. Your baseline panel is 76–80 signature markers: 64–68 measured draws depending on sex, plus 12 ratios and indices (LDL, non-HDL, HOMA-IR, and similar) calculated from those draws and reported alongside them. The included six-month retest covers 12 markers that move quickly with lifestyle, metabolism, and inflammation; slower-moving markers are checked annually because retesting them every six months rarely adds clinical value.

So across a membership year some markers are drawn twice, most are drawn once, and a few are drawn once ever (lifetime markers such as Lipoprotein(a)). We do not advertise a combined year-one total, because adding the baseline and the retest together double-counts every marker drawn twice. Your dashboard and marker explorer label which cadence each marker follows, and annual markers return on your next baseline when your membership year renews. Browse the full panel on what we test to see cadence per marker.

Can I choose which markers I get, or add ones not in the standard panel?

The Hemexa signature panel is a fixed, comprehensive set designed for structured preventative tracking across 16 body systems. You cannot pick and choose individual markers on the standard baseline or included six-month retest, and you cannot move a marker onto a different cadence than the one it is assigned (for example, adding an annual-only marker to your six-month retest, or dropping a marker from your annual baseline). That consistency is what makes dashboard scores and trends comparable over time.

The panel already spans heart and circulation, metabolism, thyroid, sex hormones (sex-specific where required), nutrients, iron, immune markers, liver, kidney, and more. Browse the full list on what we test, filtered by baseline vs six-month retest, before you join.

Markers outside the signature panel are not included in membership today. Optional add-on markers may be offered separately over time. If you need a specific test for clinical reasons, your own GP can order it through usual care alongside your Hemexa membership. Hemexa membership replaces scattered ad-hoc private panels, not the role of your GP for targeted clinical testing.

What if I've had recent bloodwork elsewhere, can I skip the baseline?

No. The Hemexa baseline panel is required for membership. It establishes your structured reference point on a single coordinated panel, processed and displayed with consistent methods and ranges in the Hemexa dashboard. Recent bloodwork from another lab is valuable context, but it cannot replace the baseline because labs, methods, and report formats differ.

After your first Hemexa baseline is complete, you can upload pathology PDFs from other Australian providers (major Australian pathology networks and many smaller labs, including Healius brands, Sonic Healthcare brands (such as Sullivan Nicolaides Pathology), Australian Clinical Labs, 4Cyte, and others) into your timeline. Imported results sit alongside your coordinated panels so you can see older data in one place. Deeper dashboard integration for imported results is improving over time.

If you drew blood very recently, you may still want to proceed: the baseline anchors your Hemexa record going forward. Discuss timing with your GP if you are concerned about duplicating tests for clinical reasons. Hemexa provides personalised insights to discuss with your GP. It is not emergency or diagnostic care.

How does importing old pathology PDFs actually work, and how far back can I go?

After your first Hemexa baseline panel is complete, you can upload pathology PDFs from other Australian providers in the member app. We accept standard PDF reports from major networks and many smaller labs. The system extracts marker names, values, units, and dates where the report format allows, then places each result on your unified timeline.

Every uploaded file receives a SHA-256 fingerprint (Hemexa Vault) so you can verify what we stored matches what you sent. Imported results are viewable alongside your coordinated Hemexa panels. Deeper health-system scoring and plan integration for imports is rolling out over time; coordinated panels remain the primary source for structured trends and scores today.

There is no fixed "only last 12 months" limit in product design: if you have a readable PDF, you can import it. Very old reports may parse with lower confidence if layouts are unusual. Imported data does not replace a fresh baseline for membership coordination. For clinical decisions, discuss historical results with your GP. Hemexa provides personalised insights to discuss with your GP. It is not emergency or diagnostic care.

Will Hemexa tell me if something's wrong?

Hemexa highlights markers outside reference ranges, watch zones, and priority areas on your dashboard and in your health plan. We use labels such as in range, watch, and action to help you scan results quickly. A registered Australian GP reviews results for safety as part of the Hemexa workflow, backed by an automated detection system that flags values needing urgent follow-up as part of a defined internal process. Where that process determines you need to be contacted, a Hemexa staff member calls you directly rather than relying on a notification you might miss. See our Critical Results Policy for the published thresholds and contact process.

Hemexa is not a substitute for real-time emergency monitoring: you are still responsible for checking your own results and seeking medical advice when appropriate, and dashboard labels are informational categories, not diagnoses.

A single marker slightly outside range does not always mean disease; a normal marker does not guarantee you are healthy. Context from your GP matters. If you feel unwell, have urgent symptoms, or are worried about a result, contact your GP or seek emergency care. Do not wait for Hemexa to contact you. Hemexa provides personalised insights to discuss with your GP. It is not emergency or diagnostic care.

What's the difference between "in range" and "optimal" on my dashboard?

"In range" refers to the reference interval printed on your pathology report: usually the laboratory's population-based range for that assay. It is a standard pathology concept (inside the lab range, outside it, or borderline).

Hemexa goes further for many markers on your panel. We do not think broad population lab ranges are always the best guide for preventative health, so we also show customised Hemexa ranges developed with our clinical team, including our GP reviewers. These optimal, watch, and action bands are tighter targets for tracking where you score over time. They are not a diagnosis and not a universal clinical standard.

A marker can be in range on your lab report but below optimal on Hemexa, or in a watch or action band while still inside the lab interval. Where a marker does not yet have a Hemexa range, your dashboard uses the lab reference range.

Your GP may interpret the same number differently after considering your full history, medications, and examination. Use Hemexa ranges as discussion material, not treatment instructions. Hemexa provides personalised insights to discuss with your GP. It is not emergency or diagnostic care.

Who do I talk to if I'm worried about a result?

Talk to your GP first for medical advice about a specific result, symptoms, or treatment decisions. Hemexa organises your blood data and surfaces discussion points; your GP holds your ongoing clinical relationship and can order follow-up tests, prescribe, and refer.

If you have urgent symptoms (chest pain, severe shortness of breath, sudden weakness, thoughts of self-harm, or anything that feels like an emergency), call triple zero (000) immediately or go to the nearest emergency department. For non-urgent health advice in Australia, you can contact Healthdirect on 1800 022 222.

For account, billing, or platform questions, contact hello@hemexa.health. For privacy or security concerns, contact privacy@hemexa.health. Hemexa may reach out about materially abnormal results as part of our safety workflow, but you should not wait for us if you are unwell. Hemexa provides personalised insights to discuss with your GP. It is not emergency or diagnostic care.

How much of the interpretation is AI, and does a clinician check it?

Hemexa uses AI to draft the explanations behind your dashboard, trend charts, and health plan: it reads your results, goals, supplements, and conditions, and turns them into structured, personalised sections rather than a fixed template. Like most companies building modern health tools, we lean on AI for this work, but it operates inside a system of clinical rules and oversight, not as an unsupervised black box.

Those rules, including the optimal, watch, and action bands referenced in what's the difference between "in range" and "optimal" above, are set according to established preventative health standards and approved by Dr. Juan Stephen, our GP reviewer. We monitor AI output for consistency against those rules, and it operates alongside, not instead of, the practitioner review your pathology already goes through: a registered Australian GP reviews your request before collection and your results for safety after, as described in what does GP-reviewed mean above.

Treat AI-generated sections as informed discussion material for your GP, not a diagnosis or prescription. Hemexa provides personalised insights to discuss with your GP. It is not emergency or diagnostic care.

How are supplement suggestions generated, are they personalised to me or generic?

Supplement insights in Hemexa connect what you log (what you take, dose, and timing) with your blood results and goals over time. The system looks at markers relevant to nutrients and related health systems, then surfaces observations about whether your current stack aligns with what your blood shows.

Suggestions are personalised to your recorded supplements, your marker values, and your stated goals. They are educational discussion points, not prescriptions or treatment plans. They do not account for every medication interaction, pregnancy, breastfeeding, or condition unless you have provided that context and it is reflected in your profile.

Before starting, stopping, or changing supplements or medication, speak with your GP or pharmacist. This matters especially if you take prescription drugs, have abnormal results, or are pregnant or trying to conceive. Hemexa provides personalised insights to discuss with your GP. It is not emergency or diagnostic care.

Who can see my results?

Your results are visible to you through your authenticated Hemexa member account, secured with Clerk and server-side verification on sensitive actions. Hemexa staff and systems access your information only as needed to operate the service, coordinate pathology, conduct practitioner review, handle support, or meet legal obligations.

We disclose relevant health information to Healius Pathology and its collection brands for collection and processing, and to registered Australian practitioner reviewers for pathology request and safety review. We do not sell your identifiable health information to advertisers or data brokers, and it does not go to analytics, error monitoring, or third-party AI tools without strict de-identification controls.

You control your account credentials, so do not share your login. See our Security page and Privacy Policy for subprocessors, overseas disclosure, and your access rights.

Is my data ever used to train AI models?

Hemexa uses AI and automated systems to organise results, generate dashboard explanations, and build health plan sections. When AI processes your health data, we strip identifiable information first: models receive clinical values and context without your name, contact details, or other personal identifiers.

We do not use identifiable health information to train public AI models unless we have your explicit consent. We may use de-identified, anonymised, or aggregated information to improve our AI systems, analytics, and product features, with reasonable steps to ensure it does not identify you.

Identifiable health information is not logged in application logs or sent to analytics platforms. Our Privacy Policy describes AI subprocessors (such as Anthropic and OpenAI for de-identified analysis) and overseas processing safeguards. You can contact privacy@hemexa.health with questions.

Can I export my results, and do I keep my data if I leave?

Yes. In the member app, go to Settings → Your Data to download your finalised lab results as CSV or JSON, selecting one test or several. Each export includes every marker, value, unit, and reference range for the tests you select, matching what your dashboard shows, so you can keep, diff, or load your own results elsewhere.

Results are exportable once they are released to you; imported results (from other Australian providers) are exportable immediately since you supplied the file yourself. Genetic data is a separate category and is not yet exportable from this tool. This self-serve export sits alongside, not instead of, your right to request a copy of your full record: see can I cancel, and what happens to my data above for account-level export and retention detail.

Your GP-facing history stays with you: cancelling membership does not remove access to export your existing results first. See our Privacy Policy for full detail on retention and deletion.

What happens to my data if Hemexa shuts down or is acquired?

We design Hemexa around Australian privacy law, health record retention obligations, and member control of their data. If Hemexa ceases operating, we would take reasonable steps to notify members, honour retention and deletion obligations, and provide a practical window to export health records for continuity of care with your GP.

If Hemexa is involved in a merger, acquisition, or sale of assets, personal information may be disclosed to advisers and counterparties under confidentiality protections. Where practicable, we require that information remains protected consistent with our Privacy Policy and applicable law.

We do not sell identifiable health information as a business model. Aggregated or de-identified data may be used for product improvement as described in our policies. For current detail on retention periods, deletion requests, and corporate transactions, read our Privacy Policy and Terms and Conditions.

When does my membership renew, and can I change the date?

Hemexa membership is billed annually. Your renewal date is the anniversary of when you first subscribed. Stripe processes payment on that date unless you cancel before renewal. Your member app shows membership status and renewal timing.

You cannot arbitrarily shift your renewal date to align with a preferred calendar month. Your annual test cycle is tied to your membership year: baseline, six-month retest, and renewal follow that window. If you cancel, you retain access for the period you have already paid; cancelling stops future renewals, not a mid-year refund of unused months except where Australian Consumer Law requires.

If you need help with billing timing or a failed payment, contact hello@hemexa.health. In the member app, open Settings, then Plan & Tests, and use Manage billing to update your payment method before your renewal date.

What's your refund policy?

Membership fees are billed annually at AU$1,199 per year (or the price shown at your checkout if a promotional offer applied). Membership fees are non-refundable except where required by the Australian Consumer Law or where we expressly agree otherwise in writing.

If you cancel before your renewal date, you will not be charged for the next year. Cancellation does not automatically refund the current membership year. You retain access through the period you have paid for, subject to our Terms.

Nothing in our refund policy excludes consumer guarantees that cannot lawfully be excluded. If you believe a charge was made in error, contact hello@hemexa.health promptly. For disputes about clinical services, you may also raise concerns with AHPRA regarding registered practitioners involved in your care through Hemexa.

How do I update my payment details / cancel?

Sign in to the Hemexa member app at https://app.hemexa.health. Open Settings (gear icon), then Plan & Tests. Use Manage billing to open our secure Stripe customer portal, where you can update your card, view invoices, and manage subscription renewal.

To cancel, use Manage billing in Plan & Tests, or email hello@hemexa.health from your registered address. Cancellation takes effect for future renewals. Note your renewal anniversary so you cancel before the next annual charge if you do not plan to continue.

After cancellation, you can still request export of your historical pathology results for your GP. Account deletion requests are handled under our Privacy Policy and may be limited by health record retention law. For billing issues, failed payments, or offer questions, hello@hemexa.health is the fastest contact.

How do I change my password or sign-in method?

Sign in to the Hemexa member app at https://app.hemexa.health. Open Settings (gear icon), then Manage Account. This opens your secure Clerk account panel.

Many members sign in with Google or email magic link and do not have a password set. If you want a password, open Manage Account, go to Security, and add one there. You can also update connected sign-in methods (for example Google) in the same panel.

If you forget your password, use Forgot password on the sign-in screen. For account access issues, contact hello@hemexa.health from your registered email.

How do I update my email, name, or profile details?

It depends what you want to change.

Name and email are managed through Clerk. In the member app, open Settings, then Manage Account, or go to Profile and use the link beside your name or email. Changes there update your sign-in identity.

Health and contact details you enter in Hemexa (date of birth, sex at birth, postcode, address, mobile, goals, conditions, supplements, and similar) are edited on your Profile page in the member app (https://app.hemexa.health/profile). These shape your dashboard and health plan but do not change your Clerk login email unless you update it through Manage Account.

For help updating the wrong field, contact hello@hemexa.health.