Terms and Conditions

These Terms and Conditions apply to your use of Hemexa's website, member application, health dashboard, pathology coordination service, health insights, educational content, and related services.

By creating an account, becoming a member, paying for a membership, accessing the Hemexa platform, or using any Hemexa service, you agree to these Terms and Conditions.

If you do not agree to these Terms and Conditions, you must not create an account, become a member, or use Hemexa.

1. About Hemexa

Hemexa is operated by Hemexa Pty Ltd ACN 696 914 753, ABN 48 696 914 753 of International Tower 3, Level 17/300 Barangaroo Ave, Barangaroo NSW 2000, Australia.

In these Terms:

• “Hemexa”, “we”, “us” or “our” means Hemexa Pty Ltd.
• “you” or “your” means the person using Hemexa or applying to become a Hemexa member.
• “Platform” means hemexa.health, app.hemexa.health, the Hemexa member dashboard, and any related software, tools, reports, emails, messages, content or services we provide.
• “Service” means the Hemexa membership, including health onboarding, pathology coordination, blood result tracking, health dashboard, educational insights, health plans, supplement tracking, and related tools.
• “Pathology Provider” means Laverty Pathology (under Healius), the pathology provider used to collect, process and report pathology results.
• “Practitioner Reviewer” means a registered Australian GP (My CHO) engaged by Hemexa to review pathology requests and results for safety purposes.
• “Health Information” means information about your health, including pathology results, biomarker data, symptoms, medications, supplements, lifestyle information, questionnaire responses, and health goals.

2. Agreement to these Terms

You agree to these Terms when you:

• access or use the Hemexa website
• create a Hemexa account
• tick or select a box confirming acceptance of these Terms
• become a Hemexa member
• pay for a Hemexa membership
• submit health information to Hemexa
• use any part of the Hemexa Platform
• otherwise use or receive the Hemexa Service

You also agree to our Privacy Policy and Health Disclaimer, which form part of these Terms.

3. Eligibility

To create an account or become a Hemexa member, you must:

• be at least 18 years old
• be located in Australia
• provide accurate and complete registration information
• use Hemexa only for your own personal health tracking
• be legally capable of entering into a binding contract

Hemexa is not currently available for children, people under 18, or people outside Australia.

4. What Hemexa Provides

Hemexa provides a preventative health information, coordination and tracking platform. Depending on your membership and the services available at the time, Hemexa may provide:

• access to structured blood panels
• coordination of pathology testing through Laverty Pathology
• review of pathology requests or results by a Practitioner Reviewer
• a personal health dashboard
• pathology result tracking over time
• educational insights about biomarkers and general health topics
• health plans, goal tracking, and supplement tracking
• communications about your membership, results, account, testing, or safety issues
• other features we introduce from time to time

5. Limited Clinical Scope

Hemexa is not a comprehensive medical service. Hemexa does not provide: emergency care, urgent medical advice, diagnosis of disease, treatment of disease, prescribing, medication management, hospital care, comprehensive general practice care, specialist medical care, or a replacement for your usual GP or other healthcare provider.

Limited clinical activities may be performed by a Practitioner Reviewer, including reviewing the appropriateness of pathology requests and reviewing certain results for safety purposes.

6. Not for Emergencies

Hemexa is not an emergency service. You must not use Hemexa for urgent symptoms or time-sensitive medical issues. If you have chest pain, shortness of breath, severe pain, signs of stroke, suicidal thoughts, or any other urgent or life-threatening issue, call 000 or seek urgent medical care immediately.

7. No Substitute for Medical Advice

Hemexa content, reports, and educational materials are provided for general information and education only. They are not medical advice, diagnosis, treatment, or a substitute for advice from a qualified healthcare professional. You must not start, stop, delay, or change medication or treatment solely because of information provided by Hemexa. You should discuss your results with your GP or another qualified healthcare professional.

8. Pathology Testing

Hemexa coordinates pathology testing through Laverty Pathology. You acknowledge and agree that:

• pathology tests may require a valid pathology request from an authorised healthcare professional
• pathology requests may be reviewed, approved, refused, or cancelled where a Practitioner Reviewer considers this appropriate
• you are responsible for following preparation instructions given by Hemexa or the Pathology Provider
• you may need to attend a Laverty collection centre
• the Pathology Provider is responsible for sample collection, processing, and laboratory analysis
• results may be delayed, unavailable, rejected, or require recollection
• Hemexa does not guarantee that a pathology panel will identify, rule out, prevent, diagnose or treat any condition

9. Practitioner Review and Abnormal Results

Hemexa arranges for a Practitioner Reviewer (GP) to review pathology requests and results for safety purposes. This review is limited and does not create an ongoing doctor-patient relationship.

If a materially abnormal or safety-relevant result is identified, Hemexa or the Practitioner Reviewer may attempt to contact you. However:

• Hemexa is not a real-time monitoring service
• Hemexa does not guarantee that all abnormal results will be identified within any particular timeframe
• you are responsible for checking your own results and seeking medical advice
• you must keep your contact details accurate and current
• you should seek urgent medical care if you feel unwell

10. Health Dashboard and Results

Hemexa may display biomarkers, reference ranges, target ranges, trend information, scores, summaries, and educational insights. You acknowledge and agree that:

• reference ranges are not the same as optimal health targets
• reference ranges may vary by laboratory, sex, age, and clinical context
• a result shown as “normal” or “high” is not a diagnosis
• Hemexa may update ranges, categories, and recommendations over time
• you should discuss your results with a qualified healthcare professional

11. AI-Generated Content

Hemexa may use artificial intelligence and algorithms to generate, summarise, or explain information. AI-generated content may be inaccurate, incomplete, or inappropriate for your circumstances. AI-generated content is provided for educational purposes only and is not medical advice. You should verify important health information with your GP.

12. Your Responsibilities

You are responsible for:

• providing accurate and complete information
• updating your contact details and health information
• checking your email, phone, and app notifications
• following pathology preparation instructions
• attending pathology collection appointments
• seeking medical advice for symptoms and health concerns
• using Hemexa only for lawful personal purposes
• keeping your account credentials secure
• immediately notifying us of any unauthorised account access

13. Membership, Billing and Payment

Hemexa membership is billed annually at the price displayed to you at checkout or on your membership plan at the time you subscribe or renew.

By purchasing a membership, you authorise Hemexa to charge your payment method for membership fees and related charges. Membership fees are non-refundable except where required by the Australian Consumer Law or where we expressly agree otherwise in writing.

Memberships automatically renew each year on your anniversary date unless you choose to cancel. You will be charged renewal fees unless you cancel your membership before your renewal date. You may cancel at any time through the member app or by contacting us.

14. Changes to Services

Hemexa may change biomarkers, pathology panels, testing frequency, the Pathology Provider, dashboard features, reports, or other parts of the Service. We will take reasonable steps to notify you of material changes that adversely affect your membership.

15. Privacy and Health Information

Your use of Hemexa is governed by our Privacy Policy. By using Hemexa, you consent to collection, use and disclosure of your personal information and Health Information for providing the Service, coordinating pathology testing, enabling Practitioner Reviewer involvement, generating health insights, communicating with you, payment processing, quality assurance, and compliance purposes.

16. Communications

You agree that Hemexa may contact you by email, SMS, phone, app notification, or other electronic means about your account, membership, billing, pathology testing, results availability, abnormal results, service updates, security alerts, and legal notices.

You are responsible for ensuring your contact details are accurate and checking communications from Hemexa.

17. Acceptable Use

You must not:

• use Hemexa for unlawful, fraudulent, or harmful purposes
• access another person's account or data
• provide false or misleading information
• interfere with the Platform's operation or security
• reverse-engineer, scrape, copy, or modify the Platform
• use Hemexa to develop a competing product
• introduce malware, viruses, or harmful code
• overload or disrupt Hemexa systems
• attempt to bypass access controls or security features
• use Hemexa for commercial, research, or insurance purposes without our written permission

18. Account Security

You are responsible for keeping your login credentials secure. You must not share your account with another person. You must notify us promptly if you suspect unauthorised access or a security issue affecting your account. Hemexa is not responsible for loss caused by your failure to keep your account secure.

19. Third-Party Services

Hemexa relies on third-party providers, including Laverty Pathology, medical practitioners, payment processors, and cloud hosting providers. These third-party services may be subject to their own terms and limitations. Hemexa is not responsible for third-party acts, omissions, outages, or errors.

20. Intellectual Property

Hemexa owns all rights in the Platform, software, reports, designs, text, graphics, and content. You are granted a personal, limited, non-exclusive, non-transferable licence to access and use the Platform for your own personal health tracking. You must not copy, reproduce, modify, or commercially exploit any Hemexa intellectual property without our written consent.

21. De-Identified and Aggregated Information

Hemexa may use aggregated, anonymised or de-identified data derived from your use of the Service for research, analytics, product improvement, and service development. Hemexa will take reasonable steps to ensure that de-identified information does not identify you.

22. Service Availability

We aim to provide a reliable service, but Hemexa may be unavailable or interrupted from time to time because of maintenance, upgrades, outages, provider failures, or events outside our reasonable control. We do not guarantee that the Platform will be uninterrupted, error-free, or available at all times.

23. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or in-app notice. If you do not agree to updated Terms, you must stop using Hemexa and may cancel your membership.

24. Suspension and Termination

We may suspend or terminate your account if you breach these Terms, provide false information, misuse the Platform, your payment fails, or if we reasonably need to do so to protect Hemexa or its members. Where reasonable and legally permitted, we will notify you of suspension or termination.

On request, and subject to identity verification, we will give you a reasonable opportunity to export or obtain a copy of your historical pathology results and health records held in your Hemexa account before or following termination, so that you can share them with your GP or another healthcare provider for continuity of care.

25. Disclaimers

To the maximum extent permitted by law:

• Hemexa does not guarantee any health outcome
• Hemexa does not guarantee that any test or insight will detect, prevent, diagnose or treat any disease
• Hemexa does not guarantee that information on the Platform is complete, current or accurate
• Hemexa does not guarantee pathology turnaround times or availability
• Hemexa does not guarantee that every abnormal result will be identified or escalated
• Hemexa provides the Platform on an “as is” and “as available” basis

26. Limitation of Liability

Nothing in these Terms excludes or restricts any right under the Australian Consumer Law that cannot lawfully be excluded.

To the maximum extent permitted by law, Hemexa is not liable for indirect, consequential, incidental, or special loss, including loss of profit, revenue, goodwill, or business.

To the maximum extent permitted by law, Hemexa's total liability to you is limited to the amount you paid in the 12 months before the event giving rise to the claim.

Nothing in this clause excludes or limits our liability for death or personal injury caused by our negligence, or for any other liability that cannot lawfully be excluded or limited.

27. Indemnity

To the maximum extent permitted by law, you indemnify Hemexa against loss, damage, liability, cost or expense arising from your breach of these Terms, your misuse of the Platform, information you provide that is false or misleading, or your unlawful conduct.

This indemnity does not apply to the extent that the loss, damage, liability, cost or expense was caused by Hemexa's negligence or breach of these Terms, or to the extent this indemnity would be void or unenforceable under the Australian Consumer Law or other applicable law.

28. Disputes

If you have a concern or complaint, please contact us. We will try to resolve the issue in good faith. If you have a complaint that we cannot resolve, you may lodge a complaint with the Australian Health Practitioner Regulation Agency (AHPRA) or other relevant regulator.

29. Governing Law

These Terms are governed by the laws of New South Wales, Australia. You submit to the non-exclusive jurisdiction of the courts of New South Wales.

30. Contact

Questions about these Terms can be sent to:

Hemexa Pty Ltd
Email: hello@hemexa.health
Address: International Tower 3, Level 17/300 Barangaroo Ave, Barangaroo NSW 2000

31. Linked Documents

These Terms should be read together with our Privacy Policy, Health Disclaimer, and any other terms presented for specific features or services.